My name is Theodore. My sister and I walked into the Rusty Wallis Honda dealership in Dallas, Texas in order to purchase a new Honda Civic car.
The reason my sister wanted to go to the Rusty Wallis dealership is that she had bought a Honda Accord car at this dealership before. During several years, she took her Honda Accord to the same dealership for maintenance and repair. I must also say that, during several years, she drove her Honda Accord car with the Rusty Wallis web site name attached to the license plate.
Nevertheless, she finally decided to give her Honda Accord to a relative of hers and, in turn, decided to go back to the Rusty Wallis dealership to get a new Honda car. Needless to say that my sister's decision represents the decision of a loyal customer not only to the Rusty Wallis dealership, but also to the Honda company. As a matter of fact, this is the third Honda car that she has owned and driven.
I created this site for three reasons:
We went to the Mesquite Credit Union to file an application for a car loan. The Mesquite Credit Union checked our credit reports and told us that we had passed the approval process. Then, on the same day, my sister and I walked into the Rusty Wallis Honda dealership in good faith to buy a car for her work.
The sales consultant showed us the available cars. The MSRP price on the car window for a new Honda Civic car was $19,595.00. MSRP means manufacturer's suggested retail price. MSRP price is higher than the invoice price. I would like to stress that $19,595.00 was the sticker price listed on the car window.
I said to the sales consultant that my sister was a loyal customer and she should receive a better price than the MSRP price. In turn, the sales consultant lowered the price to $19,000.00 and we accepted the $19,000.00 as the final price. We did not put pressure on the sales consultant to lower the price further because we knew that the dealership had to make a profit.
After having agreed on the final price, we showed the loan rates offered by the Mesquite Credit Union to the sales consultant and he, immediately, said they would match the credit union rates, but first he would have to talk to the finance manager.
So far so good. The deceptive behavior on the part of the sales consultant began when he asked me to sign a piece of paper giving him permission to talk to the finance manager. I signed the paper and he left the room to go see the finance manager. Then, he came back and asked me to show proof of automobile insurance. After seeing my insurance information, the sales consultant asked me to sign another piece of paper giving him permission to talk to the finance manager again. Then, he left the room to go see the finance manager. In turn, he came back to the room together with the finance manager. The sales consultant's behavior was deceptive and strange.
Next, the finance manager took us to his office. It got worse when we walked into the finance office. The finance manager got a piece of paper and a pen and began a long verbiage about the options for the car. I finally said to him: 'Sir, the sales consultant gave us the final price and agreed to match the Credit Union rates'
On the other hand, the finance manager went on talking with a misleading verbiage and making counteroffers with the intent of getting more money from us. First, the finance manager said he would give us 2.99% for 72 months with payments of $297, but then he kept saying that we needed the GAP coverage as part of the 2.99% interest rate. I said to him that we wanted the $19,000.00 price, but he kept talking and talking. After so much misleading verbiage and deceitful numbers, the finance manager said that we could pay $315 for 72 months. At this point, my sister and I were already feeling exausted and frustrated with so much misleading verbiage that I finally said yes to the offer of $315 for 72 months.
I must also say that the finance manager made us pay $1,500.00 upfront for sales tax, title fee, license fee, and other fees. But, the exact cost of these charges was $1,407.33. I do not know what happened to the difference. The Honda dealership should rename the finance office to extortion office.
Finally, the finance manager handed us five pages of printed paperwork. I looked over these pages and they have a lot of confusing information. It seems to me that the entire process of loan application at the Honda dealership is set up to deceive people. Meanwhile, the loan process at the Mesquite Credit Union is clear and straightforward.
The experience of buying this new Honda Civic car has caused us a lot of emotional distress. There should be a better way to buy a car without having to go through such a tremendous emotional distress. On the other hand, I have learned my lesson and, in turn, I will know how to deal with sleazy car sales and finance consultants in the future.
In the meantime, I am going to use Facebook, Google+, Yahoo groups, Craigs list, and YouTube.com in order to promote this site.